Technical Support
Our engineering team is standing by to assist with implementation, troubleshooting, and custom deployments.
Product Support
Dedicated troubleshooting for our flagship binary and AI suites.
SpectraBin (IBE)
- Decompiler logic errors
- Hex-editor synchronization
- Architecture-specific lifting (ARM/MIPS)
- Plugin & Scripting API help
DynamicStruxion
- AI Module integration issues
- Neural interface configuration
- Autonomous loop debugging
- Performance bottleneck analysis
REye AntiDetect
- Stealth kernel configuration
- Proxy & SSH tunnel isolation
- Fingerprint generator entropy help
- RPA Cookie Robot automation
REyeCrypt Enterprise
- ECC key generation errors
- Hybrid encryption failures
- Secure memory allocation help
- System hardening audit logs
RedEye-Shield
- False positive reporting
- Policy configuration assistance
- Agent deployment issues
- Threat remediation help
Support Categories
Find the right channel for your specific technical needs.
Technical Issues
Software crashes, performance regressions, or memory-related issues in terminal/GUI.
Enterprise Integration
Help with CI/CD integration, custom API hooks, and cloud analysis scaling.
Licensing & Billing
Seat management, hardware ID resets, and subscription renewals.
How to Contact our Team
To ensure a fast resolution, please include your build number, OS environment, and a brief description of the issue in your email.
Typical response time: Sub-4 hours for Enterprise, 12-24 hours for Standard.